Automotive Service Advisor / Writer

About the role

This brand-new state-of-the-art facility is scheduled to open in February 2027. Interviews will begin in January 2027.

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Location: 2860 E. University Drive, Auburn, United States, 36830.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand.
• Manage the store's workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and the guest we serve.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Requirements

• Current driver's licenses.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm.
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.).
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment.