Express Automotive Service Advisor

About the role

Founded in 2008 by David Pedder, Pedder Automotive Group is a family-owned dealership network with 7 locations across Southern California, representing top brands including Nissan, Hyundai, Chrysler, Dodge, Jeep, and Ram.

Our locations include:

• Pedder Nissan
• Raceway Nissan
• Temecula Nissan
• Hemet CDJR
• Lake Elsinore CDJR
• Pedder Hyundai of Poway
• Pedder CDJR of Poway

We are known for a high-performance culture, strong leadership, and a customer-first experience—creating an environment where both employees and customers thrive.

The Express Service Advisor is a customer-facing, fast-paced role responsible for guiding customers through routine maintenance and light repair services.

This is an excellent opportunity for someone looking to start or grow a career in automotive service, customer experience, or dealership operations.

Responsibilities

• Greet customers and provide a welcoming, high-energy service experience
• Consult with customers on maintenance needs and recommended services
• Write repair orders and build accurate service estimates
• Clearly explain services, timelines, and costs
• Recommend additional services when appropriate (upselling ethically and effectively)
• Coordinate with technicians to ensure efficient workflow and turnaround times
• Deliver on customer satisfaction (CSI) goals and shop productivity targets

Requirements

• Customer service or sales experience preferred (automotive experience a plus, not required)
• Strong communication skills with the ability to build trust quickly
• Highly organized with the ability to multitask in a fast-paced environment
• Self-motivated with a take-ownership mindset
• Willingness to learn automotive systems, maintenance, and repair processes
• Team-oriented while also able to work independently