Operations Specialist (Field Performance)

About the role

We're looking for a driven Operations Specialist to support and elevate performance across a network of automotive service locations. In this field-based role, you'll act as a trusted advisor and coach—helping teams improve sales, streamline operations, and deliver a top-tier customer experience. This position is ideal for someone who thrives on the road, enjoys working directly with teams, and has a passion for operational excellence in a fast-paced environment.

Location: Morgantown, WV
Salary: $67,000/year + Bonus + $500/month Vehicle Allowance
Field-Based | Travel up to 80%

Responsibilities

• Partner with service locations to improve daily operations and performance.
• Ensure alignment with regional goals, processes, and brand standards.
• Identify inefficiencies and implement practical, results-driven solutions.
• Train staff on service processes, sales techniques, and inspection standards.
• Provide hands-on coaching to improve team performance and accountability.
• Serve as the go-to expert for light repair and express service operations.
• Review KPIs and Repair Orders (ROs) to uncover trends and opportunities.
• Develop and implement action plans to close performance gaps.
• Track progress and drive measurable improvements across locations.
• Assist with tire and general service sales strategies.
• Help optimize inventory, pricing, and product offerings.
• Plan and support quarterly sales events and promotions.
• Conduct operational audits focused on workflow, cycle times, and service quality.
• Monitor adherence to safety, cleanliness, and customer service standards.
• Ensure accurate use of systems, processes, and reporting tools.
• Maintain detailed visit reports and performance documentation.
• Support local marketing efforts, including SEO and competitive analysis.
• Contribute to regional initiatives and special projects.
• Success is measured by measurable improvement in KPIs across assigned locations, increased sales and service performance at the store level, consistent execution of operational standards and processes, and strong relationships with store teams and leadership.

Requirements

• Experience in automotive service, retail operations, or multi-site environments.
• Strong understanding of service workflows, sales processes, and customer experience.
• Excellent coaching, communication, and relationship-building skills.
• Strong analytical mindset with the ability to turn data into action.
• Self-motivated and comfortable working independently in the field.
• Proficiency in Microsoft Office (Excel, Word).
• Comfortable working with operational data and reporting tools.
• Valid driver's license required.
• Ability to travel up to 80% (including overnight travel).
• High School Diploma or equivalent required (Bachelor's preferred).