Sales and Product Specialist – Automotive Accessories

About the role

Monroe’s is looking for the right person to join its sales team. The company specializes in automotive accessories, truck equipment, golf carts, and related products and services. It is looking for someone who enjoys working with people, can stay organized in a busy environment, and is willing to learn.

Previous automotive or sales experience is NOT required. Monroe’s would rather train the right person from the ground up than hire someone who thinks they already know everything. Product knowledge can be taught. A good attitude, honesty, reliability, and willingness to learn are much harder to teach.

You do not need to be an automotive expert.

Sales, automotive, powersports, equipment, hardware, parts-counter, or customer-service experience is helpful, but not required. If you're motivated and willing to learn, Monroe’s will teach you its products and systems.

Monroe’s wants someone who takes care of the customer and the team. That means listening before selling, asking questions when you're unsure, communicating with the shop, keeping accurate paperwork, and doing things the right way even when the team is busy.

Monroe’s isn't looking for a high-pressure salesperson. It is looking for someone customers can trust, coworkers can depend on, and the company can train into a knowledgeable long-term member of the team.

Responsibilities

• Help customers in person and over the phone.
• Learn the products and help customers choose the right options for their needs.
• Prepare quotes and complete sales.
• Follow up with customers.
• Schedule installations and coordinate with the shop.
• Learn proper product fitment and application.
• Keep customer information, orders, and sales records organized and accurate.
• Work with the rest of the team to keep customers taken care of during busy periods.
• Learn the point-of-sale and inventory systems.
• Follow established pricing, discount, delivery, trade-in, and sales procedures.

Requirements

Monroe’s is looking for someone who:

• Is dependable and shows up ready to work.
• Communicates well and, just as importantly, knows how to listen.
• Is comfortable talking with customers.
• Is honest when they don't know an answer and willing to ask.
• Can take direction and accept feedback.
• Pays attention to details.
• Can handle phones, walk-in customers, and multiple tasks without losing track of things.
• Understands that promises made to customers need to be promises the company can actually keep.
• Works well as part of a team.
• Follows established procedures instead of making up their own.
• Wants to learn and become better at the job over time.