Automotive BDC Representative
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Job Description
About the role
The Automotive BDC Representative at Ray Skillman Northeast Mazda in Indianapolis, Indiana, supports vehicle sales leads through timely customer communication, consistent lead follow-up, and appointment coordination. Working as part of a small BDC team, this role uses multiple integrated systems to manage lead activity and focuses on appointment volume, show rates, and rapid lead response.
Responsibilities
- Follow up with vehicle sales leads through phone and other communication channels.
- Make outbound calls to engage prospective customers and encourage dealership visits.
- Schedule appointments based on customer needs and availability.
- Manage customer information and activities across multiple integrated CRM and communication systems.
- Track lead status, follow-up activity, appointments, and outcomes.
- Communicate professionally and consistently with prospective vehicle buyers.
- Support strong appointment volume, show rates, and lead response times.
Ray Skillman Northeast Mazda
Supports vehicle sales leads through customer communication, lead follow-up, and appointment coordination.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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