Automotive Claims Adjuster (Bilingual)

About the role

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Does the idea of using your knowledge and problem-solving skills to help customers excite you? Are you looking to gain experience and a unique insight into the insurance field? The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation.

In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. This position requires bilingual English and Spanish language skills, as the ability to communicate with customers in both languages is a core function of the role.

Shift Availability: Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks.

Responsibilities

• Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
• Authorize claims and answer a high volume of inbound calls.
• Process and complete all paperwork according to established procedures.
• Other job duties as assigned.

Requirements

• Must have 2+ years of experience in an automotive service environment as an automotive technician or service advisor.
• Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution.
• Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
• Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment.
• Bilingual proficiency in English and Spanish is required.
• High school diploma required.
• Excellent communication skills.
• Must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required.
• Make decisions based on the contract language for each series that is in force.
• Must be able to use good judgment and provided the contract benefits that apply on all claims.

$50,000 - $60,000 a year Protective's targeted salary range for this position is $50,000 to $60,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.

Benefits

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.