Automotive Claims Specialist

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for an Automotive Claims Specialist for our client located in the Earth City, MO area.

This is a contract position which offers the opportunity to transition into a permanent role for a strong performer.

Are you a skilled mechanic looking to shift gears in your career? Our client is seeking an Automotive Claims Specialist to join their expanding customer contact team.

In this role, you'll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.

Responsibilities

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to caller's questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company's reputation for honesty, fairness, and excellence in all interactions.

Requirements

• Must have atleast 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• High school diploma or GED required.
• ASE certification is a plus.
• Ability to work a hybrid schedule out of our St. Louis, MO office (2 days in office/3 days at home).
• Must be willing to work Saturdays occasionally.
• A high-speed home internet connection and a quiet at-home workspace is required.
• Work Location: In person.
• This position will start in November and will be on-site for approx. 6 weeks for training. When training is complete you will work 2 days in office and 3 days from home.

Benefits

• The starting salary range is between $26-$32 per hour depending upon experience.