Automotive Contact Center Manager

Job opportunity

Expected salary range

Apply with your own terms

Job status

Permanent

Location

AutoNation
Irving, TX, United States

Workplace

On site

Job Description

Join Our Team as an Automotive Contact Center Manager!

Lead a dynamic team in driving vehicle acquisition and sales while enhancing customer engagement and operational excellence. Manage and develop supervisors and agents to exceed performance goals, optimize lead management, and elevate customer experiences. Collaborate with dealership and corporate stakeholders in a fast-paced environment where your leadership fuels success. Enjoy competitive compensation, comprehensive health benefits, 401k matching, employee discounts, and involvement in impactful community initiatives like DRVPNK cancer research fundraising. Embrace a workplace passionate about diversity, innovation, and positive impact.

Key Responsibilities:

  • Lead and develop a high-performing contact center team.
  • Drive appointment generation and sales conversion.
  • Monitor KPIs and apply data-driven strategies for continuous improvement.
  • Manage escalated issues, recruitment, and change initiatives.

Benefits:

  • Competitive pay & 401k match
  • Health, dental, vision insurance
  • Vehicle purchase and service discounts
  • Community involvement opportunities

Become a vital part of a national automotive leader committed to excellence and inclusivity. Apply now to help shape the future of automotive retail!

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AutoNation

AutoNation

🚗 Lead a motivated team as an Automotive Contact Center Manager! Drive vehicle acquisition and sales in a cutting-edge environment with comprehensive benefits, including health plans and 401k matching. Join AutoNation's mission-driven culture focused on innovation, teamwork, and community impact. Grow your career with us! 🌟

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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