Automotive Customer Service Advisor

About the role

Premium Velocity Auto Pva / Jiffy Lube is hiring. We are seeking a dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

The Customer Service Advisor supports customers through their entire visit, building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Requirements

• Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi-outdoor environments
• Proven face-to-face customer service or sales experience
• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast-paced, team-oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively

Benefits

• Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer-funded basic life & AD&D*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance
• *Full-time employees