Automotive Customer Service Associate

Join Patterson's Precision auto repair as an Automotive Service Writer. If you have a background in automotive service and enjoy working in a fast-paced environment, the team wants to hear from you. Patterson's Precision auto repair has been helping Nolensville with its automotive service needs since 1992. The team is dedicated to providing automotive service to clients at a competitive price.

About the role

• Employment type: Full Time
• Years of experience: 3 - 5 years
• The workplace is smoke free.
• The company has two ASE master technicians on its team who are dedicated to providing service.
• NAPA and the team strive to get the best service from clients' vehicles.

Responsibilities

• Service advisors call customers with estimates and maintenance recommendations.
• Create Digital Vehicle Inspections of service and maintenance recommendations.
• Build estimates for service and maintenance.
• Perform quality control inspections after work is completed.
• Maintain customer retention strategies and create monthly specials.

Requirements

• Experience assigning jobs and acquiring parts for technicians.
• General repair knowledge to write estimates and direct diagnostic flow.
• Ability to perform inspections for basic repair direction.
• Strong customer service skills.
• Maintain inventory, order parts, and return cores.
• Assess customer needs, build estimates, and get customer approval for repairs.
• Highly organized.
• 3 - 5 years of experience.

Nice to have:

• Experience with diagnostic tools.
• Estimating and pricing experience.
• Background in merchandising.
• Knowledge of retail operations.
• Experience with stocking and inventory.
• Knowledge of NAPA Trac's; Mitchell ProDemand is the same.
• Able to communicate with customers, happy and sad.

Benefits

• Benefits include 401(k), Vacation Leave, Sick Leave, Holiday Pay, and Paid Time Off.
• Bonus/Commission: Yes.
• Minimum Salary: $50,960.00
• Maximum Salary: $71,050.00
• Salary: $17 - $40 Hourly