Automotive Dealership Service Manager

Fox Motors has a Service Manager opening in Farmington Hills, MI at Fox Buick GMC. You would contribute to our overall vision, “Working together moving people throughout life,” by leading a successful team that creates and upholds our Fox Motors culture of focusing on our employees, customers, and community.

About the role

The Service Manager is a leader who ensures an efficient and profitable service department. As the Service Manager, you are responsible for productive staffing levels, customer retention, cost controls, and achievement of department goals and objectives. Fox Motors is looking for a Service Manager who has a working knowledge of the automotive industry, is a proven leader, and is customer focused.

Responsibilities

Key responsibilities include the following. Others may be assigned.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Initials all repair orders before submitting to the warranty department, monitoring for sales and hours relative to expectations.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately and according to the dealership's guideline.

Requirements

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Experience in the auto industry preferred but not required.
• Proven leadership ability to mentor and train others.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to set and achieve targeted goals.
• Ability to multi-task, prioritize, and manage time effectively.
• Valid driver's license.

Benefits

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University, which provides development programs for sales, technicians, and management.