Automotive Glass General Manager

About the role

Caliber Auto Glass has an immediate job opening for a General Manager to perform all-purpose duties, which may include, but are not limited to, the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also reward, recognize, and retain talented teammates, monitor current financial performance metrics, and review the previous month's financial metrics to identify opportunities and trends. General Managers must ensure our teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Protech's Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards.

Responsibilities

• Oversee the overall operation of the center, including risk management, teammate development, client metrics, production, and administration.
• Reward, recognize, and retain teammates.
• Monitor current financial performance metrics and review the previous month's financial metrics to identify opportunities and trends.
• Ensure teammates repair vehicles thoroughly, safely, and profitably in a manner consistent with Protech's Standard Operating Procedures (SOP), insurance partners, and industry guidelines/standards.

Requirements

• 3+ years of management experience in the automotive industry or a mobile business.
• Must have a valid driver's license and be eligible for coverage under the company insurance policy.
• Must be able to pass all pre-employment screenings, including background and MVR checks.
• Advanced understanding of estimates.
• Must have prior experience with OEM.
• Advance understanding and knowledge of the repair process/procedures and scanning process.
• Be able to understand written and verbal instructions.
• Can prioritize competing tasks and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to do consistent physical activity: reach below and above shoulder level, kneel, bend, and squat, and lift objects over 50 lbs.
• Must be eligible to work in the U.S. with no restrictions.

Benefits

• Benefits from Day 1.
• Industry Comparable Pay; paid weekly.
• Paid vacation and holidays; begin accruing day 1.
• Career growth opportunities; we promote from within!
• Paid skilled trainings and certifications: I-CAR and ASE.
• Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.