Automotive Parts Manager

About the role

Empire Chevrolet of Hicksville is seeking an experienced and results-driven Parts Manager to lead and elevate our parts department operations. This is an outstanding opportunity for a proven automotive professional to oversee OEM inventory management, support our service department, and drive wholesale and retail parts sales while maintaining exceptional customer service.

The ideal candidate will possess strong leadership skills, a deep understanding of manufacturer parts operations, and a commitment to accuracy, efficiency, and profitability. Working closely with dealership leadership and service personnel, the Parts Manager will play a critical role in ensuring smooth daily operations and continued departmental success.

If you are a motivated leader with a track record of building strong teams, maintaining inventory integrity, and delivering operational excellence, we invite you to join the Empire Automotive Group family at Empire Chevrolet of Hicksville.

Responsibilities

• Maintain a profitable and efficient parts department through the use of dealership systems and established processes.
• Utilize the DMS to develop effective inventory stocking strategies.
• Apply principles of pricing, availability, shipping, returns, and credit policies to optimize operations.
• Prepare stock orders and complete all related documentation with accuracy and timeliness.
• Process manufacturer-approved returns in accordance with policy guidelines.
• Monitor and control departmental costs to support profitability.
• Oversee the complete parts sales cycle from initial inquiry to final delivery.
• Navigate and interpret the parts catalog to identify correct components and support staff inquiries.
• Communicate professionally and respectfully with both employees and customers.
• Provide timely updates on part status and availability.
• Answer incoming calls, generate price quotes, and share detailed product information.
• Audit body shop estimates to ensure accuracy in parts selection and pricing alignment.
• Deliver top-tier service to both internal departments and external customers.
• Manage inventory through consistent bin checks and efficient order fulfillment.
• Lead the parts team and collaborate closely with the service department to ensure smooth operations.
• Source unavailable parts from external suppliers and place emergency orders when required.
• Ensure all internal service requests are properly billed on repair orders.
• Process retail customer payments and verify credit authorizations when necessary.

Requirements

This position may require lifting and carrying heavy items, as well as tasks involving squatting, bending, and standing for extended periods. It's an excellent fit for a seasoned, detail-driven leader who thrives in a fast-paced dealership setting.