Automotive Service Advisor Trainer

Asbury Automotive Group is redefining the traditional dealership model through innovative technologies and a commitment to team members, guests, and partners. Our culture focuses on becoming the Most Guest Centric Automotive Retailer. We work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

About the role

Asbury's Learning and Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply!

As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury's North Star & Compass and DRIVE values while training our dealership's service team members on how to be more effective in their roles.

As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.

Responsibilities

• Facilitate classroom training to all new and current team members on Asbury's Guest-Centric Experience
• Facilitate classroom training to all new and current Service team members specific to their roles
• Schedule classroom trainings using Asbury-produced training materials
• Prepare all necessary student materials prior to the start of the classroom
• Display energy, enthusiasm and the ability to engage participants in a classroom setting
• Engage team members in challenging and meaningful classroom trainings
• Cultivate a friendly learning environment
• Promote classroom interaction and activity; address challenges in the classroom setting with a positive demeanor
• Solve problems quickly, while multitasking
• Submit a summary of weekly classroom activities
• Clearly communicate Asbury's Mission, Vision and expectations
• Be knowledgeable in latest Asbury technology
• Know, understand, and promote Asbury's policies and compliance
• Serve as a role model, coach and trainer to all new and current team members
• Drive and motivate others toward providing an exceptional Guest experience
• Communicate and work with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and work to resolve them through future training
• Provide regular feedback to Leadership regarding current class attendees and program changes
• Assist all Asbury regions and dealerships
• Assist in creating and updating training materials
• Assist in other Asbury and dealership operations as requested
• Perform other related duties to benefit the mission/vision of the organization

Requirements

• MUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail space
• Must have a minimum of 2-4 years of previous experience in either position listed above
• Previous roles in formal automotive Service training is a plus
• Must be able to travel approximately 75% of the time

Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities