Automotive Service CSR/Advisor

About the role

Genesis of Corona — Corona, California

We are seeking a friendly, organized, and customer-focused Automotive Service Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for assisting customers, scheduling service appointments, coordinating with technicians, and ensuring a positive customer experience from check-in to vehicle pickup.

The successful candidate should have excellent communication skills, strong attention to detail, and the ability to work in a fast-paced automotive service environment.

Responsibilities

• Greet customers professionally and provide excellent customer service.
• Answer incoming phone calls, respond to customer inquiries, and schedule service appointments.
• Open and maintain customer repair orders and service records.
• Communicate customer concerns and service requests to technicians and service advisors.
• Provide customers with updates on vehicle status, estimated completion times, and service recommendations.
• Prepare estimates, invoices, and work orders as needed.
• Coordinate vehicle drop-offs, pickups, and follow-up communications.
• Assist with warranty documentation and service paperwork when applicable.
• Process customer payments and maintain accurate records.
• Follow up with customers regarding completed services and customer satisfaction.
• Maintain an organized front desk and professional service reception area.

Requirements

• Previous customer service experience preferred.
• Automotive industry, dealership, or repair shop experience is a plus.
• Strong verbal and written communication skills.
• Comfortable answering multiple phone lines and managing appointment schedules.
• Basic computer skills and familiarity with office or automotive management software.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain professional in a busy environment.
• Positive attitude, reliability, and a willingness to learn.

Benefits

• Competitive pay based on experience.
• Opportunities for training and professional development.
• Paid time off and holiday benefits.
• Health, Dental, Vision, and 401k offered.
• Supportive team environment with opportunities for advancement.