Automotive Service Director

We are seeking an experienced and results-driven Automotive Service Director to oversee and manage the efficient and profitable operations of our dealerships parts and service departments. This role requires strong leadership, organizational skills, and a focus on customer satisfaction.

About the role

Lead our team and contribute to the continued success of our dealership.

Responsibilities

• Forecast goals and objectives for the departments and strive to meet them.
• Hire, train, motivate, and monitor the performance of the service department personnel.
• Prepare and administer an annual operating budget for the service department.
• Maintain reporting systems required by general management and the factory.
• Attend managers' meetings.
• Monitor the performance of the service department.
• Strive for harmony and teamwork within the department and with all other departments.
• Understand, keep abreast of, and comply with federal, state, and local regulations affecting service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly department meetings.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Foster professional employee development and coordinate with department manager to determine the need for advanced training.
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Make customer satisfaction a department priority, ensuring service personnel are courteous and respectful in their interaction with customers.
• Handle customer complaints immediately and according to dealership's guidelines.
• Administer warranty claims, review warranty policy adjustments, understand and apply warranty guidelines, ensure correct processing of claims, and communicate warranty information and clarifications to customers.
• Develop dealership service pricing plans and recommend to the dealer or general manager.
• Work with parts and service personnel to improve the overall profitability of the dealership.
• Keep abreast of new equipment and tools available and recommend purchases.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Maintain safe work environment.
• Maintain a professional appearance.

Requirements

• 2 years experience as a Service Manager strongly preferred.
• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self-motivate and manage one's own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude.
• Computer literate (MS Word, Advanced Excel, Outlook).
• Organized and extremely detail-oriented.
• Ability to prioritize.
• Deadline-oriented.
• Research skills.
• General math skills.
• Basic knowledge of dealership operations and/or office/clerical experience.

Benefits

Dick Hannah Dealerships is a family-run business since 1949 with core values of Family, Integrity, Respect and Purpose. The Hannah family is passionate about how the business is run and treating employees as well as customers, appreciating everyone's day-to-day contributions.