Automotive Service Manager

We are seeking an experienced and results-driven Automotive Service Manager to oversee and manage the efficient and profitable operations of our dealership’s service department. This role requires strong leadership, organizational skills, and a focus on customer satisfaction. Average monthly compensation of $12,000 to $16,000.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of service department personnel.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers’ meetings.
• Monitors the performance of the service department.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal and OSHA Right-to-Know.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department personnel to determine the need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interactions with customers.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service pricing plans and recommends them to the dealer or general manager.
• Works with parts and service personnel to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains a safe work environment.
• Maintains a professional appearance.

Requirements

• 3 years’ experience as a Service Manager strongly preferred.
• Excellent communication skills, including listening and speaking.
• Ability to read, speak, and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multitask.
• Ability to work alone, self-motivate, and manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude.
• Computer literate (MS Word, Advanced Excel, Outlook).
• Organized and extremely detail-oriented.
• Ability to prioritize.
• Deadline-oriented.
• Research skills.
• General math skills.
• Basic knowledge of dealership operations and/or office/clerical experience.

About the role

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

Dick Hannah Dealerships. Believe in nice.