Automotive Service Manager

About the role

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation, with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you: in addition to our fast oil change bays, our locations can be your one-stop shop, with certified technicians providing a variety of mechanical services, as well as tire services.

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment and working closely with the Service Team to improve their performance through a hands-on presence in the store, efficiently developing and coaching team members, and executing store processes and procedures.

Responsibilities

• Provide support in the store recruiting process by assisting the Store Manager on final employment decisions.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
• Coach service department teammates on all operational issues of working the process within the ISI systems and service standards.
• Work directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluate performance and productivity of all service department personnel.
• Manage parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program, as well as update and restock all in-house parts when needed.
• Ensure store safety, including the use of and maintenance of safety equipment.
• Ensure equipment/hardware layout and positioning within the service department.
• Supervise shop area, equipment, and teammates for compliance with company safety procedure.
• Coach personnel on enforcing wheel torqueing process.
• Ensure that proper inspections are being conducted.

Requirements

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years' experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS Compliance.
• Physical requirements:
  • Prolonged periods of standing, stooping, and bending.
  • At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects.
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials.
• By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.