Automotive Service Technical Training Postproduction Lead

About the role

Troy, Michigan, United States
Location: Troy, MI

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The automotive Service Curriculum Postproduction Lead is responsible for the governance, publication, maintenance, and quality assurance of GM's service training curriculum. This role ensures all courseware and supporting materials meet established standards, are accurately maintained within the Learning Management System (LMS), and are effectively communicated and distributed to field personnel and internal stakeholders. The position requires a high level of coordination across curriculum designers, developers, communications teams, field instructors, subject matter experts, and IT support.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Curriculum Design and Governance

• Develop an annual curriculum outlining divisional service training requirements and Technician certification pathways.
• Support the development and design of service training content in partnership with curriculum development teams.
• Establish and maintain annual service training standards.
• Conduct course reviews to ensure alignment with GM's quality, accuracy, and instructional standards.

Communications Management

• Submit requests for communications related to course releases, curriculum changes, system updates, and program enhancements.
• Conduct Level 1 communication reviews for accuracy and completeness.

Instructor-Led Training (ILT) Publishing and Distribution

• Finalize courseware materials following development or validation processes, ensuring correct formatting, functional integrity, and version accuracy.
• Publish courseware to Training Center tablets, FTP sites, and distribute relevant notifications to field personnel.
• Maintain accurate lists of field instructors, SMEs, administrators, regional technical managers, and managers.

Learning Management System (LMS) Activities

• Create and maintain cross-credit relationships and prerequisite structures within the LMS.
• Develop and maintain catalog entries for all service training content.
• Manage course supersessions to ensure proper curriculum progression.
• Identify opportunities for LMS enhancement and submit requests for system improvements.

Courseware Maintenance

• Organize and manage curriculum issue resolution efforts through established publish cycles.
• Oversee maintenance of virtual/physical ILT curriculum and associated materials.
• Maintain strict version control standards across all courseware assets.

Requirements

Qualifications

• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills and attention to detail.
• Ability to collaborate effectively with cross-functional teams.

Desired Experience

• Demonstrated proficiency in LMS administration and courseware management.
• Experience in instructional systems design, curriculum development and management, or related fields preferred.
• Experience in higher education administration.
• Understanding of automotive technical training.

Education

• Bachelors degree in Business Administration, Management or a related field or 5 years equivalent work experience.