Automotive Service Writer

About the role

Finnin Ford is seeking a customer-focused Automotive Service Writer to join its service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.

Bilingual applicants are strongly encouraged to apply. The ability to communicate effectively in both English and Spanish is highly valued, as Finnin Ford serves a diverse customer base in the Dubuque area.

Responsibilities

• Greet and assist customers as they arrive in the service drive
• Listen to customer concerns, accurately document repair requests, and create repair orders
• Communicate effectively between customers and technicians regarding vehicle needs
• Provide clear estimates for service and repair costs
• Follow up with customers regarding repair progress and completion status
• Verify completed work meets dealership and customer standards before vehicle delivery
• Maintain accurate service records and customer information
• Handle warranty documentation and approvals
• Assist with scheduling appointments and managing service workflow

Requirements

• Excellent communication and customer service skills
• Bilingual (English/Spanish) preferred
• Ability to multitask in a fast-paced environment
• Proficiency with computers and service management software
• Professional appearance and positive attitude

Benefits

• Family-owned dealership with a strong reputation in the community
• Supportive and team-oriented work environment
• Opportunity for career growth and ongoing training
• Be part of a dealership that values quality service and customer relationships
• Health insurance
• 401(k) with employer match
• Paid time off and holidays
• Employee discounts on vehicles, service, and parts