Automotive Service Writer

About the role

The Service Writer greets customers, opens work orders, performs various administrative services, and provides general administrative support in maintaining records associated with the day-to-day operations for all County fleet vehicles.

Pay Transparency/Compensation: $22.00 - $24.00/hour

Responsibilities

• Write customers' service orders upon arrival at the service lane at any of the five locations.
• Open and close work orders and dispatches for all County vehicle fleet.
• Write estimates, open work order lines, and file documents.
• Input and update vehicles' maintenance information in the M5 program.
• Assign work to automotive technicians and service technicians.
• Manage the fleet and assist with all County vehicles.
• Answer phones and route calls accordingly.
• Give approvals, key repairs, and process invoices for payment.
• Park, jump-start, pick up, and deliver County vehicles as needed to any vendor or County facility.
• Maintain daily vehicle accountability, including parked location, lane, and vehicle status.
• Pick up and deliver vehicles to the County and any vendors as required.
• Maintain personal and office cleanliness: sweep, mop, and take out trash.
• Assist with breakdown services, repairs, and accidents to find the most effective repair location.
• Professionally interact with customers and colleagues, and foster positive business relationships.
• Perform other duties as assigned.

Requirements

• Previous experience in the automotive service industry preferred.
• Must complete the County-required Live Scan.
• Must possess a valid Driver's License.
• Proficiency with MS Office Suite.
• Effective oral and written communication skills at all levels of the organization.
• Strong organizational skills with the ability to manage time and multiple priorities to completion.
• Problem-solving skills with an analytical thought process.
• Ability to adapt to a rapidly changing environment.
• Must be able to lift, lower, carry, push, or move objects up to 50 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch, and handle work-related supplies and tools. Additional details related to physical requirements may be outlined in the Company's Performance Work Statement or Contract with the client.
• Work is typically based in a busy office environment and subject to frequent interruptions.
• Must be willing to wear Personal Protective Equipment as required by established Company Safety Standards.
• Monday-Friday, alternating hours between 6:00 am to 4:00 pm; some weekend hours may also be required.