Automotive Service Writer

The Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying core values to support operations in the service department of the store. This involves contributing to a highly motivated team environment and working closely with the Service Team to streamline communication from technicians to customers. The Service Writer is the face of the service department and manages all communication between customers and the service department.

About the role

Primary responsibilities include:

• Greet every customer enthusiastically with a smile, showing hospitality and respect.
• Answer customer phone calls with enthusiasm and a smile in your voice.
• Maintain a positive attitude, positive communications, and team atmosphere.
• Listen carefully to customer's problems, needs, desires, and fears.
• Work directly with customers in sales, service, customer opportunities, adjustments, etc.
• Develop detailed estimates of work to be performed.
• Ensure target margins are achieved in each work order.
• Present the best solution to repair customer vehicles in an easy-to-understand manner.
• Consistently and effectively sell services without compromising honesty and integrity.
• Ensure all work is completed to proper specifications with the highest quality.
• Continually strive to achieve personal and team goals.
• Assist with opening and closing the store as workload demands.
• Strive to go the "extra mile" for customers and improve store performance.
• Act professionally, projecting honesty and integrity at all times.
• Perform other duties as directed by the Service Manager and Owners.

Requirements

• Extensive knowledge of automotive systems and repairs.
• Experience in automotive customer service and service sales.
• ASE certification in service management or equivalent experience.
• Supervisory or management experience helpful but not required.
• High school diploma or GED.
• Associates or undergraduate degree helpful but not required.
• Ability to work in a fast-paced environment.
• Highly organized and detail-oriented; able to mentor others efficiently.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work both individually and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS Compliance.

Physical requirements

• Prolonged periods of standing, stooping, and bending.
• Occasionally exert 50 - 100 lbs of force; frequently 10 - 25 lbs; constantly over 10 lbs to move objects.
• Work at a production rate pace involving constant pushing and/or pulling of materials.
• Applicants must be able to meet the physical demands listed for this role.