Automotive Shuttle Driver

Automotive Service Porter Shuttle Driver

Job category: Auto. Requisition number: AUTOM001205. Job type: Full-Time. Location: Westerville, OH, 43081, United States.

About the role

Why Roush Honda

Roush Honda is a 100% employee-owned, top-rated automotive dealership. Our employees have a stake in the company's success, and every role contributes to the customer experience. We offer strong benefits, opportunities to grow within the dealership, community involvement, and a schedule that keeps us closed on Sundays. At Roush Honda, You Own It!

Summary

The Service Porter Shuttle Driver warmly transports customers to their workplace, residence, or essential errands while their vehicle undergoes servicing. In addition to customer shuttling, this role enhances operational efficiency within both the service drive and shop. This is achieved by assisting advisors and the management team, as well as maintaining dealership organization and cleanliness. The role involves warmly welcoming customers when they arrive, valeting vehicles from the service drive to designated parking areas, and organizing the inventory of company-owned rental vehicles.

Responsibilities

• Greet customers warmly when they arrive in the service drive.
• Use software to plan a route that best serves the client's needs and estimate how long the trip will take.
• Use knowledge of the local area, GPS, and/or mapping applications to avoid high-traffic areas and ensure the shortest and safest route to the destination.
• Inspect the shuttle van and confirm the client has not left any items behind.
• Escort customers to their vehicle following checkout.
• Communicate with Roush teammates and valet the vehicle to a designated parking area.
• Complete tire pressure checks, battery tests, check/fill fluids when needed, replace windshield wiper inserts, and replace light bulbs.
• Complete routine cleaning in the service drive and service shop.
• Complete car washes on customer and company-owned vehicles.
• Participate in deep-clean projects with the maintenance team.

Requirements

• Ability to work Monday Thursday 2pm-10pm and rotating Friday or Saturday 8a-6p.
• Ability to present a neat and professional appearance.
• Previous customer service experience of 2 years minimum required.
• Excellent interpersonal and customer service skills.
• Physically able to perform assigned tasks, including driving, standing for extended periods, frequently walking, and working in inclement weather conditions.
• Must be an experienced driver with a valid driver's license, less than 4 points, and no history of reckless driving.
• Consent to a background check and drug screening.

Benefits

Full Time Benefits:

• Closed on Sundays.
• Great experience working for a HIGH PERFORMANCE, nationally recognized Honda dealership.
• Potential job transfer opportunities within the dealership.
• Health Insurance.
• Dental Insurance.
• Company-paid Short-Term Disability.
• Company-paid Life Insurance.
• Long-Term Disability.
• Voluntary Life Insurance.
• Paid Time Off.
• Employee Stock Ownership Plan.
• 401k.