Automotive Shuttle Driver

About the role

Company: Roush Auto Group
Job category: Auto
Requisition number: AUTOM001205
Job type: Full-Time
Location: Westerville, OH, 43081, United States

Automotive Service Porter Shuttle Driver

Why Roush Honda

Roush Honda is a 100% employee-owned, top-rated automotive dealership. Our employees have a stake in the company's success, and every role contributes to the customer experience. We offer strong benefits, opportunities to grow within the dealership, community involvement, and a schedule that keeps us closed on Sundays. At Roush Honda, You Own It!

Summary

The Service Porter Shuttle Driver warmly transports customers to their workplace, residence, or essential errands while their vehicle undergoes servicing. In addition to customer shuttling, this role enhances operational efficiency within both the service drive and shop. This is achieved through providing assistance to advisors and the management team, as well as maintaining dealership organization and cleanliness. The role involves a welcoming demeanor when customers arrive, valeting vehicles from the service drive to designated parking, warmly greeting customers upon arrival, valeting customer vehicles from the service drive to designated parking areas, and organizing our inventory of company-owned rental vehicles.

Benefits

Full Time Benefits:

• Closed on Sundays
• Great experience working for a HIGH PERFORMANCE, nationally-recognized Honda dealership
• Potential job transfer opportunities within the dealership
• Health Insurance
• Dental Insurance
• Company-paid Short-Term Disability
• Company-paid Life Insurance
• Long-Term Disability
• Voluntary Life Insurance
• Paid Time Off
• Employee Stock Ownership Plan
• 401k

Responsibilities

• Greets customers with a "warm" greeting when they arrive in the service drive
• Uses software to plan a route that will best serve the client's needs and estimates the time the trip will require
• Uses knowledge of the local area, GPS and/or mapping applications to avoid high-traffic areas and to ensure the shortest and safest route to the destination
• Inspects the shuttle van and confirms the client hasn't left any items behind
• Escorts customers to their vehicle following check out
• Communicates with Roush teammates and valets the vehicle to a designated parking area
• Completes tire pressure checks, battery tests, checks/fills fluids (when needed), replaces windshield wiper inserts, and replaces light bulbs
• Completes routine cleaning in the service drive and the service shop
• Completes car washes on customer and company-owned vehicles
• Participates in deep clean projects with the maintenance team

Requirements

• Ability to work Monday - Thursday 2pm-10pm and rotating Friday or Saturday 8a-6p
• Ability to present a neat and professional appearance
• Previous customer service experience of 2 years minimum required
• Excellent interpersonal and customer service skills
• Physically able to perform assigned tasks including driving, standing for extended periods, frequently walking, and working in inclement weather conditions
• Must be an experienced driver having a valid driver's license with less than 4 points and no history of reckless driving
• Consent to a background check and drug screening