Automotive Store Manager - Store 1179

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services.

Benefits

• Performance based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services, products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Manage inventory including pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Maintain store in excellent condition and guest ready consistent with Monro standards.
• Schedule guest appointments and assign teammates according to skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
• Handle guest needs in sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in communicating repair and service needs to guests.
• Adhere to company policies, governmental standards including environmental codes, and ANSI/OSHA standards. Consistently use safety standards set forth in training and policies.
• Maintain technical knowledge and capabilities through timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Requirements

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communication skills to effectively communicate with teammates and guests.
• Complete all Monro required training within guidelines and timing provided.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

About the company

Monro, Inc. Monro's family of brands is one of the leading automotive service and tire dealers in the United States. The company works on approximately five million vehicles a year. Headquartered in Rochester, New York, Monro has grown to nearly 1,100 auto repair shops and tire dealers in 32 states. It powers 16 tire and auto service brands. Monro's vision is to be America's leading auto and tire centers, trusted by consumers as the best place in neighborhoods for quality automotive maintenance and repairs.

Job Info

• Job Identification: 8547
• Job Category: Retail
• Job Schedule: Full time
• Location: 4952 Mercantile Rd, Nottingham, MD, 21236, US
• Brands: Mr.Tire Auto Service Centers
• Minimum Salary: $63,000.00
• Maximum Salary: $70,000.00