Automotive Store Manager

About the role

Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.

Our mission statement is to provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.

At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, not to Tuffy Corporate.

We firmly believe that our success is a direct reflection of our talented Automotive Store Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team. As an Automotive Store Manager, you will be responsible for all activities within a shop to achieve positive sales and profit results. Also, the Automotive Store Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.

Compensation: $60,000.00 - $80,000.00 per year.

Responsibilities

• Make customer satisfaction number one
• Identify customer concerns and needs
• Professionally review all completed inspections offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
• Oversee all aspects of operating a service center and employees for top-line sales and profits
• Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
• Hiring and maintaining a staff of professionals that reflect the company culture
• Controlling costs, shop maintenance, cost of goods, payroll, and quality control standards

Requirements

• Previous retail management (Manager or Assistant Manager) is preferred
• Previous sales experience with the proven ability to meet or exceed performance standards
• Ability to thrive in a fast-paced environment
• Strong organizational skills
• Excellent team building and leadership skills
• Bachelor's degree in management, business administration, or relevant field is preferred