Automotive Store Manager

About the role

Run the Shop. Lead the Team. Drive Profitable Growth.

Midas Auto Service Experts — San Leandro
13745 East 14th Street, San Leandro, CA 94578
Full-Time | Competitive Base Salary | Performance Bonuses | Paid Time Off | Career Advancement

Take the Lead with Midas

Are you an experienced automotive leader who knows how to build a strong team, earn customer trust, and operate a profitable repair facility?

Midas Auto Service Experts in San Leandro is seeking a results-driven Automotive Store Manager to take ownership of the store’s daily operations, financial performance, customer experience, and team development.

This is an excellent opportunity for a proven manager with an entrepreneurial mindset, strong automotive knowledge, and a successful record of achieving sales and profitability goals.

Build Your Future with Midas

At Midas, Store Managers are business leaders. They develop successful teams, build loyal customer relationships, improve operations, and drive profitable growth.

Responsibilities

Leadership and Team Development

• Recruit, hire, onboard, train, schedule, and retain qualified employees
• Lead automotive technicians, general service technicians, and service advisors
• Set clear expectations and hold team members accountable
• Coach and evaluate employees to improve performance and productivity
• Conduct team meetings and communicate daily priorities
• Build a respectful, collaborative, and results-driven workplace
• Maintain accurate payroll, timekeeping, and scheduling records

Customer Service and Sales

• Deliver an exceptional customer experience from check-in through vehicle pickup
• Listen carefully and consult with customers about their vehicle concerns
• Ensure inspections and repair recommendations are accurate and documented
• Present service recommendations, repair options, and pricing clearly
• Obtain proper customer authorization before beginning repairs
• Keep customers informed about repair progress and completion times
• Follow up on recommended and previously declined services
• Promote applicable maintenance services and shop specials
• Resolve customer concerns promptly, fairly, and professionally
• Build customer loyalty, retention, and repeat business

Store Operations and Profitability

• Take ownership of sales, expenses, profitability, and P&L performance
• Establish daily, weekly, and monthly performance goals
• Develop strategies to increase legitimate sales and grow the customer base
• Manage shop workflow and assign work according to technician skills
• Monitor technician productivity, repair quality, and on-time completion
• Oversee inspections, diagnostics, and repairs for domestic, European, and Asian vehicles
• Manage parts sourcing and maintain productive vendor relationships
• Oversee sales, accounting, cash-handling, and clerical functions
• Maintain accurate inventory counts and control inventory costs
• Take responsibility for preventing avoidable inventory losses
• Prepare and submit accurate daily sales reports
• Maintain a clean, organized, safe, and customer-ready facility
• Ensure compliance with company policies and all safety and environmental requirements

Requirements

• Minimum of five years of automotive store or service-management experience
• Previous supervisory, management, coaching, or mentoring experience
• Strong automotive repair and maintenance knowledge
• Experience managing sales, labor, expenses, workflow, inventory, and P&L performance
• Proven ability to meet or exceed sales and profitability objectives
• Exceptional customer-service and relationship-building skills
• Strong leadership, team-building, and employee-development abilities
• Excellent communication, organization, and problem-solving skills
• Confidence making decisions and holding employees accountable
• Proficiency with point-of-sale systems, repair-order software, computers, and internet applications
• Entrepreneurial mindset with a strong sense of ownership
• College degree or related coursework is preferred
• Valid driver’s license with an acceptable driving record
• Ability to work a flexible retail schedule, including weekends and holidays when required

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Competitive base salary
• Performance-based bonus opportunities
• Paid time off and applicable benefits
• Established automotive brand with consistent business
• Leadership and professional-development training
• Opportunities for advancement and long-term career growth
• Supportive ownership and a collaborative team
• Authority and resources to operate a successful repair facility
• Professional environment where performance is recognized and rewarded