Automotive Store Manager

About the role

The Store Manager is responsible for the overall store performance, both financial and operational, of a market by establishing and maintaining guest services, overseeing and being accountable for the operation of their market, and ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink.

Sun Auto Service — Seattle, Washington.

Compensation: $90 - $110k

Responsibilities

Guest Service

• Ensures that each customer receives outstanding customer service by ensuring that the management team is maintaining store standards and solid product knowledge, conducting call backs, ensuring that time commitments are met, and handling all other components of guest service.
• Handles escalated customer complaints.

People

• Sets expectations and communicates regularly with employees on job responsibilities, goals, training, development, and overall customer service.
• Holds the management team accountable for job responsibilities, training, and goals by coaching or counseling employees toward desired behaviors.
• The District Manager will lead by example.
• Ensures compliance with all Company policies and procedures by conducting regular meetings with employees, store audits, etc.
• Conducts performance evaluations for all employees at regular intervals.

Financials

• Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed Sales and Profit targets as provided in the Store Margin Statement.
• Writes up customers in POS system.
• Answers phone calls.
• Inventory control.

Requirements

• Five or more years of experience of sales in an auto repair shop management position or equivalent business experience in the automotive industry.
• Previous experience in managing and coaching team members to success through effective communication; business development and strategy implementation knowledge.
• Proven ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals.
• Proven track record of consistently meeting and exceeding sales and profit goals.
• Previous experience as an Automotive Technician or similar position preferred, but not required.
• Possess current, valid Driver’s license.
• Possess current or expired State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
• Ability to work a minimum of five days, including Saturday's.

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!