Internet Automotive Sales Representative

J.B.A. Automotive is a family-owned dealership group proudly serving the Glen Burnie community since 1976 and we're looking for an Internet Automotive Sales Representative to join our team. The Internet Automotive Sales Representative is responsible for managing online customer inquiries, setting qualified sales appointments, and delivering a professional, customer-friendly experience. This role is ideal for a motivated communicator who enjoys working with customers, thrives in a fast-paced environment, and wants additional earnings tied to performance.

About the role

What You’ll Do

• Respond promptly to internet, phone, and email inquiries to engage potential customers.
• Set and confirm customer appointments for vehicle showings.
• Use a consultative approach to understand customer needs and recommend appropriate vehicles.
• Develop strong product knowledge, including vehicle features, trims, options, and technology.
• Follow up with customers to ensure satisfaction and encourage referrals.
• Answer inbound phone calls professionally and assist customers with questions.
• Maintain accurate contact notes and appointment information in the CRM system.
• Work closely with the sales team to ensure a smooth hand-off for scheduled appointments.

Requirements

Qualifications

Required

• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Self-motivated, organized, and comfortable handling multiple customer inquiries
• Ability to work a five-day, in-office schedule that includes Saturdays (one Saturday off per month; weekday off provided)
• Basic computer skills and comfort using email, CRM systems, and phone tools
• Professional, friendly demeanor and customer-first mindset

Preferred

• Experience with Focus or similar dealership software
• Strong multitasking and time-management skills

Benefits

Pay & Benefits

Compensation

• Weekly base salary of $400$600 ($20,800$31,200 annually)
• Monthly bonus paid based on appointment showings and individual pay plan

Benefits

• Family-owned and operated workplace
• Health, dental, and vision insurance (employee, employee + child(ren), employee + spouse, or family)
• Supplemental insurances including disability, cancer, critical illness, and life insurance (single, spouse, or child coverage when applicable)
• Competitive PTO that renews annually
• 40 hours of PTO is accrued after 106 days of employment
• Paid holidays
• 401(k) with company match (waiting period applies)
• Employee discounts on vehicles and services
• One Saturday off per month to support work-life balance

Why This Role Works

• Base pay + performance incentives (not commission-only)
• Clear earning potential tied to effort
• Supportive team and structured processes
• Career growth opportunities within a growing dealership group