Operations Manager, Auto Services

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

About the role

Stress Free Auto Care is out to prove that auto care doesn't have to be a chore or a greasy nightmare. We deliver exceptional results and stellar customer experiences while keeping our team's well-being front and center. Right now, we're looking for an Operations Manager with top-tier leadership chops, a nose for quality, and the smarts to keep a crew motivated and customers thrilled—no oil-stained automotive knowledge necessary.

As our Operations Manager, you'll run the day-to-day operations and ensure every job is done right, on time, and with zero hassle (for customers and staff). You'll be the main driver behind production efficiency, rock-solid quality control, and over-the-top customer satisfaction. So if you're a big-picture thinker who can keep a team humming along, keep reading.

Responsibilities

• Production & Quality Oversight:
  • Coordinate daily workflow with technicians to ensure smooth, efficient operations (someone else can handle appointments—don't worry).
  • Keep an eagle eye on quality standards, ensuring each vehicle leaves with a job well done and a customer who feels cared for.
  • Identify production bottlenecks or process gaps, then roll out improvements that keep jobs on track and customers smiling.
• Team Management:
  • Lead, coach, and motivate staff from seasoned techs to the greenest rookies.
  • Promote a positive, goal-oriented environment where everyone feels supported and driven to deliver their best.
  • Conduct regular performance reviews and address issues head-on—no sugarcoating, just constructive feedback.
• Customer Satisfaction:
  • Make sure customers have a stellar experience from check-in to check-out—even if you can't tell them what's under the hood.
  • Quickly and effectively resolve customer issues or complaints; own any mistakes and turn them into learning opportunities.
  • Gather and analyze customer feedback to help us constantly refine the “Stress Free” approach.
• Process & Compliance:
  • Implement company policies, procedures, and safety guidelines like it's second nature.
  • Maintain facility cleanliness and organization; nobody wants to trip over spare tires on their way to the water cooler.
  • Coordinate with vendors and suppliers to keep necessary stock on hand for smooth operations (again, you won't be ordering spark plugs by size, just making sure the shelves stay stocked).
• Performance Tracking & Reporting:
  • Keep a close watch on metrics like labor efficiency, turnaround time, and revenue performance.
  • Present regular updates to leadership, highlighting successes, challenges, and proposed solutions.
  • Forecast staffing needs and align resources so we're neither short-staffed nor overstaffed—just the right fit for hitting goals.

Requirements

• Leadership Mojo: Able to unify a team around shared targets, channel individual strengths, and deal with conflicts calmly.
• Organizational Whiz: You know how to keep operations streamlined and running like clockwork, from managing workflow to overseeing inventory levels.
• Strong Communicator: You can clarify expectations, nip problems in the bud, and keep morale high—even when you're delivering tough news.
• Quality-Driven: You refuse to settle for mediocre output; “close enough” isn't in your vocabulary.
• Analytical Mindset: Comfortable interpreting basic performance metrics to identify trends and propose solutions.
• Adaptability: When curveballs come, you pivot swiftly while keeping the team and customers in the loop.

Benefits

• Innovative Environment: We're reshaping how auto care is done—minus the stereotypical grime and stress.
• Growth & Development: Sharpen your management skills and explore new challenges—minus any forced pep talks.
• Team-First Culture: You'll work alongside passionate professionals who support each other and celebrate wins together.
• Competitive Perks: From solid compensation to benefits you can actually use, we take care of our people.

Ready to Put Your Organizational Superpowers to Work? If you've got a knack for leading teams, a relentless focus on quality, and a customer-first mentality, we want you steering our store to success. Let's drive this industry forward together, without the stress.

Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you!