Operations Specialist (Field Performance)

About the role

Location: Morgantown, WV
Salary: $67,000/year + Bonus + $500/month Vehicle Allowance
Field-Based | Travel up to 80%

We’re looking for a driven Operations Specialist to support and elevate performance across a network of automotive service locations. In this field-based role, you’ll act as a trusted advisor and coach—helping teams improve sales, streamline operations, and deliver a top-tier customer experience. This position is ideal for someone who thrives on the road, enjoys working directly with teams, and has a passion for operational excellence in a fast-paced environment.

Responsibilities

• Drive Operational Excellence
  • Partner with service locations to improve daily operations and performance
  • Ensure alignment with regional goals, processes, and brand standards
  • Identify inefficiencies and implement practical, results-driven solutions
• Coach & Develop Teams
  • Train staff on service processes, sales techniques, and inspection standards
  • Provide hands-on coaching to improve team performance and accountability
  • Serve as the go-to expert for light repair and express service operations
• Analyze Performance & Improve Results
  • Review KPIs and Repair Orders (ROs) to uncover trends and opportunities
  • Develop and implement action plans to close performance gaps
  • Track progress and drive measurable improvements across locations
• Support Sales & Service Growth
  • Assist with tire and general service sales strategies
  • Help optimize inventory, pricing, and product offerings
  • Plan and support quarterly sales events and promotions
• Ensure Quality & Compliance
  • Conduct operational audits focused on workflow, cycle times, and service quality
  • Monitor adherence to safety, cleanliness, and customer service standards
  • Ensure accurate use of systems, processes, and reporting tools
• Field Support & Projects
  • Maintain detailed visit reports and performance documentation
  • Support local marketing efforts, including SEO and competitive analysis
  • Contribute to regional initiatives and special projects

Requirements

• Experience & Background
  • Experience in automotive service, retail operations, or multi-site environments
  • Strong understanding of service workflows, sales processes, and customer experience
• Skills & Strengths
  • Excellent coaching, communication, and relationship-building skills
  • Strong analytical mindset with the ability to turn data into action
  • Self-motivated and comfortable working independently in the field
• Technical Skills
  • Proficiency in Microsoft Office (Excel, Word)
  • Comfortable working with operational data and reporting tools
• Valid driver’s license required
• Ability to travel up to 80% (including overnight travel)
• High School Diploma or equivalent required (Bachelor’s preferred)

What Success Looks Like

• Measurable improvement in KPIs across assigned locations
• Increased sales and service performance at the store level
• Consistent execution of operational standards and processes
• Strong relationships with store teams and leadership