Retail Operations Development Manager

About the role

The Retail Operations Development Manager partners with Market and Store leadership to help drive improved Variable Operations results such as Market Share, Gross Profit, New and Used Vehicle Sales and Sales CSI through in-store management development and process execution. The Retail Operations Development Manager ensures that General Managers and Sales Managers know how to implement, coach, train and most importantly execute AutoNation Sales Processes. The position includes working one-on-one with sales team members and partnering with the HR and Market teams to schedule required and requested process improvement activities based on Market needs.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Responsibilities

• Conduct in-store visits to work one-on-one with GMs and Sales Managers to help them drive business results through improved process execution working with them to develop effective and sustainable action plans.
• Analyze available data to determine areas of opportunity in a store and in the market, and use this information to prioritize workload and maximize effectiveness.
• Work one-one-one with GMs and Sales Managers to help them become better leaders, managers, and coaches of their teams.
• Work with Phone and eCommerce Teams to maximize results through proper staffing, management and process execution.
• Partner with the MP, other Market team members and store management to drive positive results in lowering turnover, improving associate productivity, increasing CSI, Market Share, PVRs and Sales.
• Keep Market President updated on store best practices, opportunities for improvement and concerns.
• Assist in major Market or Region sales events such as offsite tent sales or new stores acquisitions as directed.
• Conduct market meetings to share results, workshop opportunities and develop best practices.
• Assist in the implementation of new pilot programs and initiatives related to sales operations.
• Act as a liaison for store associates as it relates to our selling systems.
• Moderate travel required (50%).

Requirements

• Required to live in one of the cities where we have stores within the assigned Market.
• Must meet company's requirements for employment.
• 5 years automotive retail experience.
• 2 years of automotive sales management experience.
• Proven organizational, communication and presentation skill.
• Knowledge of Microsoft Office applications.
• Valid state driver's license.

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRV PNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide