Service Advisor / Assistant Manager

Service Advisor / Assistant Manager at Big O Tires in Colorado Springs. The posting lists $80,000–$130,000/year (Base + Commission), a sign-on bonus, full benefits, and a start date of September 14, 2026.

About the role

We're not just looking for a Service Advisor. We're looking for a closer who cares. If you're a top performer stuck at a shop that doesn't reward you for it, this is your move. We're a full-service Big O Tires location in Colorado Springs with ASE-certified technicians and Master Techs on staff, and we're looking for someone who can walk into our service drive, own it, and sell with integrity.

You know the vehicle. You know the process. You know how to explain a repair so the customer understands what's wrong, why it matters, and why they should trust you to fix it—not because you talked them into it, but because you gave it to them straight. That's the person we want.

Start Date: September 14, 2026

Location: Big O Tires, 7550 Mulberry Wood Drive, Colorado Springs, CO

Responsibilities

• Own the service drive: greet customers, write up repair orders, and manage the flow from check-in to delivery.
• Sell quality parts and products, confidently and honestly.
• Present maintenance and repair recommendations in plain language customers can understand.
• Walk customers through inspection findings and build trust through transparency, not pressure.
• Coordinate with ASE-certified techs and Master Techs to keep jobs moving quickly and accurately.
• Handle everything from tires to major service. We'll train you on tire-specific processes if that's new to you.
• Follow up, close the sale, and make sure every customer leaves knowing exactly what was done and why.

Requirements

• Proven service sales experience is required; this is a sales role first.
• Strong working knowledge of vehicle systems, maintenance schedules, and repair processes.
• Someone thorough and fast: you don't sacrifice accuracy for speed, and you don't let accuracy slow you down.
• A genuine, customer-first mindset.
• We believe in real stewardship and helping people understand their vehicle and make informed decisions, not just moving tickets.
• Rock-solid honesty and integrity. No overselling, no shortcuts on the truth.
• Comfortable in a full-service, high-volume shop environment.
• Tire experience is a plus, but not required; we'll teach you that part.

Benefits

• $80,000–$130,000/year (Base + Commission).
• Sign-On Bonus.
• Full Benefits.
• 401(k).
• 401(k) matching.
• Bonus based on performance.
• Competitive salary.
• Dental insurance.
• Employee discounts.
• Free uniforms.
• Health insurance.
• Paid time off.
• Vision insurance.
• $80K–$120K annual earning potential, competitive base pay plus commission, so your paycheck reflects your performance.
• Sign-on bonus for the right candidate, including if you're leaving or transferring from another shop.
• Full benefits: health, dental, and vision ALL company paid.
• A team of ASE-certified and Master Technicians who make it easy to sell what's actually needed.
• A shop that backs up honest, transparent service because that's who we are.