Trident Pain Center
Trident Pain Center

Automotive Maintenance Technician

Salary

$22

Job status
Permanent
Location
Trident Pain Center
North Charleston, SC
Workplace
On site
Job description

The Principal Care Management (PCM) Technician plays a pivotal role in offering non-clinical support and care coordination for patients battling chronic pain. As an essential part of our dedicated care management team, you'll serve as a communication bridge between patients and healthcare providers, managing calls, addressing patient concerns, and aiding in care coordination. Strong communication prowess, sound judgment, and a patient-focused mindset are critical for success in this position.

Key Responsibilities:

  • Serve as the primary contact via phone for PCM-enrolled patients.
  • Manage call center operations, prioritize patient issues, and escalate urgent matters as needed.
  • Offer non-clinical advice on medications, appointments, and care plans.
  • Facilitate patients’ navigation through treatment plans and specialist referrals.
  • Maintain meticulous documentation to support compliance and billing standards.
  • Administer patient communication channels and adhere to HIPAA regulations.
  • Engage in regular team collaborations and provide support during off-hours including weekends and holidays.
Share this job

? Join our team as a Principal Care Management Technician!

You'll be crucial in supporting patients with chronic pain by being their go-to communication point and assisting in their care coordination. With responsibilities like managing patient calls and documenting interactions, your work ensures the efficiency of our care management services.

Perks: A supportive work environment, regular team meetings, and flexibility in work hours. Perfect for individuals passionate about patient care! ?

Apply for this post

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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