Automotive Acquisition Specialist (Subaru)

About the role

Sheehy Subaru of Hagerstown is seeking an Acquisition Specialist to join the team. In this role, you will focus on acquiring pre-owned vehicles directly from customers, streamlining the process for both the dealership and the seller. You’ll leverage a variety of lead sources and data mining tools to identify acquisition opportunities, while collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction.

The dealership is looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required; if you have a strong background in customer service, business development, or lead generation, this could be a fit. Join a fun, fast-paced environment where your contributions make a real impact and help drive customer loyalty.

The company does not believe in a one-size-fits-all approach to employee benefits. Its programs are designed to support employees at work and at home.

Responsibilities

• Welcome service customers in the lounge, and reach out by phone, email, and text to those who have dropped off their vehicle.
• Offer a complimentary appraisal to every service customer and perform appraisals as requested in VinCue (training provided).
• Collaborate with the Used Car Manager on appraisals.
• Invite customers to check out or test drive the latest Subaru models.
• Share the benefits of upgrading in a genuine, enthusiastic way that encourages a trade or outright sale.
• Uncover acquisition opportunities through every available channel, including online channels like Sheehy Buys Cars and CarGurus.
• Print daily handouts from the service ledger and partner with the service team on documentation flow.
• Distribute and manage Subaru Trade Up Advantage (STUA) program materials.
• Work additional STUA opportunities, including the Customer Engagement Report, lease-ends, and custom filters.
• Hand customers off to a sales consultant smoothly, so they never have to start the process over.
• Keep the experience consistent and welcoming from appraisal through a potential sale.
• Complete vehicle purchase paperwork for outright sales.
• Keep accurate records of customer interactions and acquisition attempts in the CRM.
• Help create and maintain introductory videos explaining the services and process.
• Track and report acquisition results and success rates daily, weekly, and monthly in a shared Microsoft Excel document.

Tools and Resources

• Xtime and Subaru Care Connect to review and pre-plan next-day appointments.
• VinCue for completing vehicle appraisals.
• Access to repair order copies for key vehicle information and repair insights.
• An introductory email template that can be sent to upcoming service appointments introducing the Trade Up program.
• Point-of-sale posters and table toppers introducing you, the Vehicle Acquisition Specialist, and the process.

Requirements

• Sales or customer service experience (retail, restaurant, call center, etc.) preferred but not required; sales training provided.
• Ability to learn and use data mining tools (eLeads experience a plus).
• Strong customer service, organizational, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Outgoing personality with the ability to develop lasting relationships.
• Driven, competitive, and collaborative team player.
• Authorized to work in the U.S.
• Valid, clean, non-suspended driver’s license.
• Ability to pass a pre-employment background check, Motor Vehicle Record (MVR) check, and drug screen.
• Ability to work Monday–Friday: 7:45 AM–4:30 PM and some Saturdays.

Benefits

• Health, Dental, and Vision Insurance.
• Paid Time Off (PTO), beginning your first day.
• Paid Maternity & Paternity Leave (after one year of service).
• Ongoing Paid Training.
• Career Growth & Advancement Opportunities.
• 401(k) Retirement Plan + Profit Sharing.