Automotive Assistant & Service Managers

About the role

NTB / Mavis Tires & Brakes at Discount Prices is looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of its automotive service and retail tire sales centers in the Newport News, VA area. NTB is proud to join the Mavis Tire Family. With over 4,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States.

Assistant Manager

As a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members.

Service Manager

The Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.

Open interviews are available 7 days a week. Walk in during store hours for an immediate interview. For additional questions, call the Recruitment department toll-free at 844-375-3995.

Responsibilities

• Support the Store Manager in ensuring each retail location operates efficiently, safely and effectively.
• Enforce established policies, procedures and standards.
• Schedule mechanics/technicians work and manage outside orders.
• Ensure the quality and timely completion of jobs, meet customer expectations, and ensure team member safety.
• Assist customers with tire selections and recommend necessary under-car repair services.
• Direct the workflow of Mechanics, Alignment Technicians and Tire Technicians, and stage vehicle repair/maintenance work.
• Communicate directly with customers, assess their needs, and provide information regarding requested and/or necessary automotive repairs and maintenance.
• Ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
• Drive the sales initiatives of Mavis.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the United States.
• Possess one of the following:
  • 1 year of experience and/or training in automotive parts and/or tire sales;
  • 1 year of experience and/or training in automotive repairs/maintenance; or
  • Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position.

Mavis recruits team members who share its commitment to providing complete customer satisfaction and delivering the highest quality service.

Benefits

Mavis provides team members with competitive weekly pay, including weekly incentive compensation, a good working environment, and an excellent combination of additional benefits, including:

• Health, dental and vision insurance
• A 401(k) retirement savings plan with employer match
• Paid vacations, paid time off and paid holidays
• Life insurance
• On-the-job training
• Opportunities for career growth and advancement