Automotive BDC Manager

About the role

For the last 20 years, Kuhn Automotive Group has been one of Tampa's most progressive family owned and operated automotive companies proudly serving Florida. Kuhn Volkswagen, located in the heart of South Tampa on Kennedy Blvd, is a large, high-volume store that is fast paced and believes in promoting from within and growing our people! Kuhn Volkswagen is looking for passionate, talented professionals who want to be part of a dynamic, customer service-oriented environment that embraces career advancement, collaboration, and superior performance.

The Business Development Center Manager plays a key role in driving dealership growth by engaging with potential clients, managing all inbound sales leads and online chats, and adhering to a consistent follow-up process. Your goal is to create business opportunities by engaging with customers, setting appointments, and providing exceptional customer interactions from the first point of contact.

Responsibilities

• Respond to inbound sales inquiries via phone, email, video and online chat.
• Make outbound calls to follow up with prospective clients and schedule appointments.
• Follow up on all dealership opportunities, and making outbound prospecting calls.
• Ensure the sales staff is completing all assigned tasks daily.
• Develop and maintain customer relationships to enhance satisfaction and loyalty.
• Communicate with the Sales and teams to ensure customer needs are met efficiently.
• Assist in managing and maintaining the dealership's Customer Relationship Management (CRM) system.
• Qualify leads and convert inquiries into dealership appointments.
• Track performance metrics and report progress to the senior management team.
• Maintain a high level of knowledge about Kuhn VW's products, services, and promotions.
• Provide an exceptional customer experience by responding promptly and professionally to client inquiries.
• Continuously improve product knowledge and selling techniques to enhance customer interactions.
• Assist with administrative tasks as needed to support the business development department.

Requirements

• Prior experience in the automotive industry as an internet manager, BDC manager or tenured sales associate.
• Strong verbal and written communication skills.
• Self-motivated, goal-oriented, and capable of working in a fast-paced environment.
• Comfortable making outbound calls and speaking with customers over the phone.
• Experience with CRM software or other sales tracking tools.
• Experience with an Equity tool a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude, team player, and professional demeanor.
• Bilingual in English and Spanish is a plus.
• Valid driver's license required.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan
• Paid time off and holidays.
• Career growth and development opportunities.
• Employee discounts on vehicles, parts, and service.
• A supportive and collaborative team environment focused on success.