Automotive Business Development Representative

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join its growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is an opportunity to build a career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. The company supports individual development, promotes from within, and celebrates success across every department.

With a portfolio of automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

About the role

Why You’ll Love It Here

• Fast-paced, team-oriented environment
• Career advancement opportunities; the company promotes from within
• Opportunity to grow into sales or management roles
• Family-owned and operated culture
• Long-term career stability
• Employee discounts on vehicles, parts, and service
• Paid training and ongoing support

Why Krause Auto Group?

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real career advancement opportunities
• Leadership team committed to employee development and success
• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect for candidates with backgrounds in:

• Customer service
• Hospitality
• Retail sales
• Call centers
• Appointment setting
• Banking or phone support roles
• Automotive sales support

Responsibilities

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in the company’s vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests
• Schedule and confirm sales appointments for the dealership team
• Respond quickly and professionally using phone, email, text, and CRM communication tools
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Follow up consistently with leads that are not yet ready to purchase or missed appointments
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings, training, and process improvement sessions

Requirements

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred
• Strong communication and relationship-building skills
• Positive attitude and team-oriented mindset
• Professional, friendly, and confident demeanor
• Comfortable working with computers, CRM systems, email, and texting platforms
• Ability to multitask and stay organized in a fast-paced environment
• Strong work ethic and willingness to learn and grow

Requirements

• Valid driver’s license
• High school diploma or equivalent preferred

Benefits

Benefits We Offer

• 401(k) with company match
• Dental and vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on products and services
• Supportive leadership and team environment