Automotive Damage Appraiser

About the role

Herb Chambers is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Damage Appraiser (Body Shop Estimator), you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

A Body Shop Estimator is responsible for appraising customers' vehicle damage to determine the cost of repair for insurance claims or customer-paid repairs. The Estimator is also responsible for maintaining business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.

Responsibilities

• Ascertain automotive body damage by conducting inspections and examinations to determine the extent of structural, body, mechanical, or interior damage.
• Develop and prepare estimate costs by costing parts, supplies, and labor, and calculating the customer's payment, including deductibles, to repair or replace each damaged item.
• Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjusters, and resolving repair and replacement requirements.
• Prepare WO (work order) by describing required repair and replacement services, obtain approval signatures, and enter WO (work order) into the work management system.
• Maintain customer rapport by explaining the estimate and expected return of the vehicle.
• Maintain high-quality repairs and minimize comebacks.
• Conduct spot checks of each completed job for thoroughness and quality.
• Maintain body shop records by recording repair and replacement actions.
• Update job knowledge by participating in educational opportunities.
• Enhance the body shop's reputation by providing excellent customer service.

Requirements

• Previous automotive experience preferred.
• Prior automotive estimating experience preferred.
• Automotive certifications and/or a bachelor's or associate's degree a plus.
• Must be a minimum of eighteen years of age.
• Must have a valid Driver's License.
• Must be able to pass pre-employment screens (background & drug test).

Benefits

Compensation: $70,000-$150,000+

Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities