Automotive General Manager / Store Director

About the role

Christian Brothers Automotive
Location: 725 E US Hwy 80 Forney, TX 75126

Are you an automotive leader who doesn't just manage a store—you know how to grow one? Christian Brothers Automotive Forney is looking for a Store Director who is a proven leader, self-starter, and sales-driven business builder who wants more than a job. We are looking for someone who wants to make an impact, develop a team, grow a business, and continue advancing their own career. Our mission is simple: Love your neighbor as yourself. We believe that taking care of our people and our guests the right way creates long-term success.

The Store Director is responsible for leading the overall performance of the location, including people, sales, operations, guest experience, profitability, and business growth. This is a highly visible leadership role for someone comfortable taking ownership, making decisions, setting expectations, coaching a team, and delivering measurable results.

If You're a Builder, We Want to Meet You! If you're the type of leader who walks into a store and immediately starts thinking: “Where are the opportunities? What can we improve? How can I develop this team? How do we grow this business?” we want to talk to you. If you have a proven record of success, a strong work ethic, a servant-leadership mindset, and the drive to take a business to the next level, we want to talk to you.

Responsibilities

Responsibilities include, but are not limited to:

• Lead the day-to-day operation and overall performance of the store.
• Develop and execute strategies to increase sales, car count, customer retention, average repair order, closing performance, and profitability.
• Coach and develop the Service Advisor team in effective, ethical sales and guest communication.
• Establish measurable goals and follow through on results.
• Monitor key business performance indicators and take action when results are below expectations.
• Recruit, onboard, train, coach, and develop team members.
• Create an environment where high performers can grow and team members understand what success looks like.
• Maintain accountability to company policies, procedures, safety standards, and operational expectations.
• Ensure repairs and recommendations are performed and communicated with honesty, integrity, and professionalism.
• Protect and strengthen the Christian Brothers Automotive guest experience and reputation in the local community.
• Build relationships with guests and develop repeat and referral business.
• Support local marketing and community outreach initiatives that increase awareness and strengthen our presence in Forney.
• Partner with ownership to identify opportunities, solve problems, and continually improve the business.
• Maintain appropriate documentation and follow established employment, safety, and operational policies.

Requirements

• Familiarity with CBA systems, processes, and culture is preferred, but not required.
• Demonstrated leadership or management experience.
• Proven success in sales, customer service, business development, or a related performance-driven environment.
• Strong communication and interpersonal skills with the ability to coach, motivate, and hold others accountable.
• Ability to analyze performance information and turn it into action.
• Demonstrate a strong work ethic by identifying tasks like shop cleaning and assisting without being asked.
• Maintain an excellent attitude throughout the day, showing a genuine willingness to learn.
• Engage effectively with the team, asking high-quality, insightful questions whenever he/she encounters unfamiliar operations.
• Exhibit a “growth mindset” by combining a curiosity for automotive processes with an immediate desire to be helpful.
• Valid driver's license and acceptable driving record.

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc).
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Communicating clearly with customers and team members via phone and computer.