Automotive General Manager

About the role

We are a family-owned auto group built on strong leadership, a close-knit team culture, and a genuine commitment to taking care of both our employees and our customers. With 20+ years of success and 15 locations across Middle Tennessee and Northern Indiana - including EuroFix, AmeriFix, Mike's Automotive, and Brown's Body Shop - we've built our reputation on honest, high-quality service at a fair price. That commitment has helped us earn a 4.6 average Google rating with over 3,300 reviews. We strive to offer a work environment where people feel appreciated, supported, and proud of what they do. Our shops are clean, organized, team-oriented, and built to help our people succeed both personally and professionally, with opportunities to grow and a culture that values their contributions.

The General Manager plays a critical leadership role in the continued success of the shop. This person leads daily operations, drives production, supports team performance, and helps foster the kind of culture employees want to be part of. From working closely with technicians to overseeing payroll, quality control, and the customer experience, this role is about leading a high-performing shop with strong standards, strong accountability, and strong results. If you're a driven leader who thrives in a fast-paced environment, knows how to bring out the best in a team, and wants to make a real impact in a business that values people, we'd love to meet you.

Responsibilities

• Daily Operations Management: Oversee daily shop operations including production and board meetings. Ensure that work is accurately dispatched and allocated to technicians.
• Financial Oversight: Conduct weekly flags and semi-monthly payroll processing. Review and write job estimates, manage jobs, and handle warranties and VIP accounts. Close job files, ensuring profitability and accuracy of repair orders.
• Shop Maintenance: Maintain cleanliness and organization of the shop and lot. Ensure all repairs, facilities, and equipment meet established quality standards.
• Quality Control: Implement quality control protocols to ensure all work meets company standards. Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels. If the advisor is not available to do a final walk around of the vehicle with the customer, the manager should do so.
• Employee Management: Conduct weekly one-on-one meetings with employees to discuss performance and address any issues. Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews.
• Growth and Development: Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance. Drive initiatives to grow the shop and enhance operational efficiency.
• Maintain a high standard of operational excellence and accountability among team members.
• Foster a collaborative and productive work environment.
• Commit to continuous improvement in processes and customer satisfaction.

Benefits

• Family-owned company with long-term stability and growth
• The ability to lead your shop while having experienced leadership behind you
• 5 day work week (Monday-Friday!)
• No late nights or weekends
• Monthly profit sharing that rewards performance
• Health, dental, and vision insurance
• 401(k) Retirement Plan with company match
• Paid vacation time
• Paid sick time
• Off and paid on 7 major holidays
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Christmas club program with company match
• And more!