Automotive Lot Porter

About the role

Mercedes-Benz of Atlanta Northeast Service Position

Mercedes-Benz of Atlanta Northeast is opening a new facility in Buford, GA, and we are hiring! The site sits on 8.7 acres and totals 54,000 square feet, with 22 Mercedes-Benz service bays, 14 Sprinter bays, and 3 service drive lanes. It operates as a full Service Annex, service, parts, loaner vehicles, and detail, and it also sells pre-owned vehicles across all makes and models.

We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork, and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team, which helps make customers happier. It’s a true win-win!

Responsibilities

• Install seat, steering wheel, floor protection, and ID tags in all vehicles taken in for service.
• Ensure that all vehicles in the lot are locked.
• Maintain the parking lot in an organized, efficient manner.
• Keep new and used vehicle lots neat and orderly.
• Move customer and dealership vehicles as directed.
• Make and implement decisions regarding maintaining and cleaning vehicles.
• Maintain new and used vehicles’ appearance by cleaning vehicle interiors and exteriors, replenishing fluids, and replacing batteries as needed.
• Operate overhead doors to assist customers and service employees.
• Remove the protective coverings and ID tags installed in the vehicle before returning the completed vehicle to the customer.
• Inspect the vehicle for stains, debris, and damages before returning it to the customer, and report any damages to management immediately.
• Return the vehicle keys to the appropriate Service Advisor.
• Remain in the service write-up area unless performing another task as directed.
• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Clean dealership areas (e.g., walkways and sidewalks) as needed.
• Utilize all available information to ensure proper resolution of problems.

Utilizing Fundamentals Skills

• Provide prompt, efficient, and quality service to customers and the dealership.
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
• Present yourself as a positive role model by demonstrating commitment to the department, customers, dealership, and company.
• Listen actively to understand others completely.

Managing Demanding Situations

• Resolve all disputes and difficulties with professionalism and composure.
• Prioritize work to ensure all deadlines are met.
• Attend training classes as directed by management.

Requirements

• High school diploma or the equivalent.
• One year of experience in an automobile retail environment.
• Must have a valid in-state driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle.
• Excellent verbal and written communication skills.
• Must be insurable.
• Ability to collaborate with the public, sometimes with several customers at a time.
• Ability to collaborate with other dealership personnel.
• Must be a team player with impeccable honesty and integrity.
• Maintain a high level of professional personal appearance and conduct.
• Proficient knowledge of tools and materials needed to perform departmental duties, ensuring a high level of customer satisfaction.

Benefits

• 401k Match Options Available
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO Pay
• Career Advancement Opportunities, Promote From Within
• Discounts on Products and Services
• Family Owned and Operated
• Long Term Job Security