Automotive Mobile Service & Performance Coach

About the role

For more than 30 years, MSX International (MSXI) has been a trusted partner to leading vehicle manufacturers, dealerships, and mobility organizations around the world. We help our clients improve business performance through solutions in sales, service, repair optimization, compliance, and customer engagement.

Drive Change. Grow Business. Make an Impact. Are you interested in helping automotive dealerships improve performance, grow revenue, and deliver exceptional customer experiences? We are seeking a Mobile Service & Performance Coach to support dealership leaders in developing successful mobile service operations and improving overall service department performance. In this field-based role, you will serve as a trusted advisor, trainer, and coach, helping dealerships drive operational excellence, profitability, and customer satisfaction.

Travel: Up to 80% travel, including overnight travel within the assigned territory.

Responsibilities

• Business Growth & Consulting
  • Partner with dealership leadership to improve performance and profitability.
  • Analyze KPIs and identify opportunities for revenue growth and operational improvements.
  • Develop and support business plans focused on customer retention and fixed operations success.
• Mobile Service Operations
  • Support mobile service launches and ongoing program development.
  • Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
  • Help dealerships improve mobile service profitability and customer convenience.
• Coaching & Training
  • Deliver classroom, virtual, and on-site training programs.
  • Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
  • Support technician recruitment, onboarding, development, and retention efforts.
• Process Improvement
  • Implement operational improvements and performance standards.
  • Support change management initiatives and adoption of new technologies.
  • Share industry best practices and performance strategies.

Requirements

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.
• Ability to influence and build relationships at all organizational levels.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and business reporting tools.
• Preferred:
  • 3-5 years of automotive industry experience.
  • Experience working with dealership fixed operations.
  • Knowledge of service operations, parts management, and service sales strategies.
  • Familiarity with dealership management systems (DMS) and related technologies.

Benefits

• Make a direct impact on dealership growth and performance.
• Combine consulting, coaching, training, and operational leadership in one role.
• Work with dealership leaders across multiple organizations.
• Help shape the future of automotive mobile service.
• Join a dynamic team focused on innovation and results.
• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50K to $78K based on current experience.