Automotive Office Manager
Expected salary range
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Location
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Job Description
About the role
MANNY G MOTORS LLC in San Antonio, Texas, is seeking an experienced, detail-oriented Office Manager to lead the dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment.
Responsibilities
- Compliance & Records: Ensure accurate and timely title and registration processing in accordance with state requirements; manage vehicle deal documentation, maintaining complete and audit-ready files; and maintain compliance with state, federal, and manufacturer regulations and standards.
- Financial Risk & Collections: Manage delinquent customer accounts and initiate collections workflows; negotiate structured payment arrangements with customers; and handle payment recourse to minimize dealership financial losses.
- Insurance, Audits & Claims: Coordinate the annual garage insurance audit and manage the formal renewal process to maintain proper liability coverage for the vehicle fleet and premises; oversee insurance and manufacturer claims from initiation through resolution.
- Product Discrepancy Resolution: Audit, identify, and reconcile variances in secondary products, including GAP insurance, Vehicle Service Contracts (VSC), and ancillary trim packages; partner with the sales, service, and parts departments to track inventory, review repair orders, and streamline workflows.
- Back Office & Customer Service Operations: Oversee customer service workflows, including incoming calls and greeting clients; resolve escalated customer inquiries professionally and promptly.
Requirements
- Experience: 2–5+ years of office management experience in the automotive industry.
- Language: Bilingual in English and Spanish (required).
- Software Proficiency: Google Workspace, Microsoft Office Suite, and AI productivity tools.
- Core Skills: Strong organization, attention to detail, and problem-solving abilities.
Benefits
- Employee discounts
- Free food & snacks
- Health insurance
MANNY G MOTORS LLC
Oversee dealership back-office operations, including documentation, title and registration processing, collections, insurance compliance, and customer service.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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