Automotive Service Advisor - Lexus Clear Lake

Group 1 Lexus Clear Lake is looking to add a Service Advisor to join the Lexus team! This role is part of a team that values top-quality work, strong relationships, and a shared passion for the automotive world.

About the role

• Must be available to work weekends

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Requirements

• Minimum of 1 year of Service Advisor experience required; luxury or Toyota dealership experience strongly preferred
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Attention to Detail
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• High School Diploma or Equivalent
• Must have a Valid Driver's License

Benefits

• A True 4-Day Work Week!
• Salary Base Pay Plan, Plus Bonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan