Automotive Service Advisor / Writer

Automotive Service Advisor / Writer | Up to $75K+ Annually & Weekends Off | Lockport

About the role

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand.
• Manage the store's workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Commit to Continuous Growth & Feedback: Maintain a highly coachable mindset by actively seeking out and welcoming constructive feedback, treating excellence as a daily discipline to constantly refine your communication skills and elevate the guest experience.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself and our guest.
• Direct, coordinate, and participate in performing customer service activities.
• Shuttle guests as needed in a CBA-branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Tech-Forward Execution: Seamlessly adopt and leverage modern platforms and new tech, such as AI tools, to optimize your daily workflow, handle digital communications, and maximize sales and guest service opportunities.
• Other duties as assigned.

Requirements

• Current driver's license.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• 3+ years experience in an Automotive Customer Service role or Automotive Service Writer/Advisor/Sales role.
• Tech-Savvy Operational Skills: High level of comfort and proficiency utilizing tablets and smartphones as core tools to navigate modern shop management platforms, handle digital workflows, and maintain daily operational communications.
• Physical Requirements:
  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm.
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.).
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment.