Automotive Service Advisor-Writer

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success.

Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.

Responsibilities

• Providing Jiffy Lube Guests with exceptional and world class customer service
• Understanding the full range of Jiffy Lube products and services
• Accurately capturing guests' product needs and providing updates throughout the process
• Offering guests options tailored specifically to their automotive needs
• Giving impartial advice to ensure awareness of Manufacturer time and mileage recommendations
• Performing Jiffy Lube's Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services

Requirements

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
• Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube

Benefits

• Starting rate of pay of $16 to $25 an hour
• Medical, Dental, and Vision Insurance
• Paid PTO (personal time off) & Holidays
• Uniforms, Advancement, Company Discounts
• Flexible Work Schedule
• A great team environment

Business Model & Culture

• Fast paced and team-oriented environment
• World class JLU training to meet all challenges
• Customer driven building strong relationships
• Value teammates and recognize their contributions
• Being inclusive and having equal access to opportunity

Advancement

Once certified, eligible for advancement opportunities and training in other positions such as Supervisor-Key Holder and Assistant Manager.