Automotive Service Advisor

Driven by Dobbs is seeking a Retail Sales Manager to drive sales performance and deliver customer experiences in a fast-paced automotive service environment. The Retail Sales Manager assesses customer needs, recommends tires and services, and manages daily sales operations.

About the role

Driven by Dobbs includes Dobbs Tire and Auto Centers and Conrad's Tire Express & Total Car Care, growing into a multi-market automotive service organization across eight states by 2026. Customers can expect quality tire brands and comprehensive automotive services from routine maintenance to advanced diagnostics and engine repair. The company invests in training, development, safety, and overall team wellbeing.

Responsibilities

• Greet customers and assess tire and automotive service needs professionally.
• Recommend and sell tires, services, and accessories aligned with customer requirements and sales goals.
• Manage sales transactions across retail, wholesale, and national accounts accurately and efficiently.
• Oversee shop workflow balancing service sales with staff, equipment, and time.
• Track inventory, assist with tire stocking, and maintain organized point-of-sale displays.
• Perform daily opening and closing duties, including safe handling of deposits and basic shop support tasks like occasional tire mounting and balancing.
• Lead by example to maintain a clean, organized, and customer-friendly showroom and service environment.
• Manage multitasking of customer interactions, sales activity, and operational priorities.
• Apply automotive knowledge to assist customers with tire selection, alignment, and vehicle maintenance recommendations.

Requirements

• Minimum 1 year retail sales management experience.
• Automotive repair industry experience preferred.
• Valid Driver's License required.
• Strong belief in safety; being safe 100% of the time is expected.
• Alignment with company mission, vision, and values.
• Strong work ethic and commitment to results.
• Good communication skills and ability to adapt to team members.
• Ability to perform in a fast-paced, high-volume environment.
• High time management, accountability, and prioritization skills.
• Organized, problem-solving, and solution-oriented mindset.
• Self-motivated, goal-oriented, driven to accomplish department goals.
• Critical thinker with attention to detail.
• Customer-centric with strong relationship building skills.
• Motivated to meet and exceed sales goals.
• Ability to manage multiple priorities such as customer service, sales, and workflow coordination.
• Works closely with technicians, service advisors, and management for smooth operations.

Work Environment

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to shop conditions.
• Extended periods standing, bending, lifting tires/equipment.
• Adherence to safety procedures and use of PPE required.
• Teamwork, reliability, and communication are essential.
• Attention to detail and commitment to quality service required.