Automotive Service Advisor/Writer

About the role

Hagerstown KIA is a growing, family-oriented dealership and service center located in Hagerstown, MD. We take pride in providing excellent customer service while offering our employees a supportive and professional work environment. Our clean, air-conditioned shop is equipped with the latest tools and technology to help our team succeed.

Hagerstown KIA is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. This role is for someone who thrives in a fast-paced dealership environment, enjoys delivering outstanding customer service, and has strong automotive knowledge. You’ll be the primary point of contact for service customers and play a key role in ensuring smooth daily operations.

Responsibilities

• Greet customers and write up service appointments promptly and professionally
• Listen to customer concerns and document them clearly for technicians
• Provide accurate repair estimates and explain recommended maintenance
• Communicate with the parts department and technicians to support efficient workflow
• Update customers on repair status and obtain approval for additional services
• Achieve department goals and maintain high customer satisfaction ratings
• Review completed repair orders for accuracy and completeness
• Upsell maintenance services based on vehicle needs
• Handle customer questions, complaints, and follow-ups professionally
• Maintain accurate customer and service records
• Report additional tasks or needs to management

Requirements

• Valid U.S. driver’s license (Required)
• 1+ year experience as an Automotive Service Advisor or Service Writer (Preferred)
• Strong customer service and communication skills
• Mechanical knowledge (shocks, struts, oil changes, diagnostics, etc.)
• Ability to multitask in a fast-paced dealership environment
• Team-oriented attitude with a professional appearance
• High attention to detail
• High School Diploma or equivalent (Required)
• Experience in automotive sales or dealership customer service is a plus
• Reliability and strong problem-solving skills
• Schedule: 8-hour shift, Monday–Friday, rotating weekends required

Benefits

• Weekly pay, monthly commissions and bonuses
• 401(k) with employer match
• Health, dental, and vision insurance
• HSA
• Life insurance
• Paid time off (PTO)
• Employee service and vehicle discounts
• Professional development assistance