Automotive Service Cashier / Receptionist

DARCARS of Silver Spring is now hiring for an Automotive Service Cashier / Receptionist. Bilingual English/Spanish candidates are sought.

About the role

As the Automotive Service Cashier / Receptionist, you are the front-line representative for the service department and must represent the dealership in a professional, friendly manner at all times. You greet customers as they enter and direct them to the appropriate party in accordance with dealership policies, and answer basic inquiries. The concierge intercepts, screens, and routes incoming calls, takes thorough messages, and provides basic information to callers.

Responsibilities

• Greet customers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into the computer-operated prospect tracking system.
• Manage the switchboard.
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute the company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by the controller or GSM.
• Perform other duties assigned by management.
• Make transaction receipts for the sales or service department, if applicable.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

Offers of employment are contingent upon successfully passing background screening, including a criminal background check, review of consumer and motor vehicle records, and verification of SSN. Employment is on an at-will basis and subject to termination if dealership rules and regulations are violated.

Requirements

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Ability to speak multiple languages (Spanish) is a plus.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must be able to pass pre-employment screening (background).

Benefits

• Comprehensive Benefits Plan including 401k.
• Employee discounts on vehicle purchases, parts and service repairs.
• Internal career advancement opportunities.
• Opportunities to join our community service initiatives.